Refund policy

Every glove at Takumi Baseball is pre-owned and one of a kind. We can price our gloves well below new because all sales are final. Please make sure you are happy with a glove before you buy it. We are always glad to help you decide.

1. Ask us anything before you buy

We would much rather answer a question than have you guess. Before you order, just ask us for:

  • Extra photos of any part of the glove, such as the pocket, palm, lacing, lining or a specific mark
  • A short video of the glove opening and closing, so you can see how it is broken in
  • Measurements, model details or anything else you want to check

We usually reply within 3 business days (Japan time). Use our contact form or email info [at] takumibaseball.com, and include the glove's name or a link to it.

2. All sales are final

Each glove is used and one of a kind, and shipping a glove back from the U.S. to Japan costs a large part of what you save. For these reasons, we do not accept returns, exchanges or refunds for:

  • A change of mind
  • Size, fit or the wrong hand. Please check the throwing hand before you buy: an RHT (right-hand throw) glove is worn on the left hand
  • Feel, stiffness or how broken-in the glove is
  • Colors that look slightly different on your screen
  • Signs of use that are shown in the photos or described in the listing, such as scuffs, fading, creases, replaced laces or a leather smell
  • The glove not meeting the rules of your league (for example, rules on glove color for pitchers). Please check your league rules first

3. When we make it right

We stand behind our photos and descriptions. Contact us within 7 days of delivery if:

  • We sent you the wrong glove
  • The glove was damaged in shipping (see our Shipping Policy)

How to contact us: Send us your order number and clear photos of the problem. A video is even better. We recommend recording a short video when you open the box. Please keep the glove exactly as it arrived (do not oil, steam, relace or reshape it) and keep the box until we have resolved the issue.

What we do:

  • Wrong glove: We arrange the return at our cost and give you a full refund of the price you paid.
  • Damaged in shipping: We file a claim with Japan Post for you and refund you as described in our Shipping Policy.

If you have any other concern about your glove, please contact us. We will always listen and do our best to help.

Please do not send anything back without contacting us first. We cannot refund returns that we did not approve.

4. Cancellations

  • Before your glove ships: You can cancel for free. Contact us as soon as possible. Your payment is only held at checkout, so we simply release the hold.
  • If the glove has already sold in our shop in Japan: We cancel your order and release the hold right away. You are never charged for a glove we cannot send.
  • After your glove ships: Orders cannot be canceled. If a package is refused or comes back to us, see "Undeliverable or refused packages" in our Shipping Policy.

5. Refunds

Approved refunds go back to your original payment method. Because import duties are included in our prices, a full refund includes them.

6. If something is wrong, talk to us first

If there is a problem with your order, please contact us before you open a dispute with your bank or card company. We can usually solve it faster, and we want you to be happy with your glove.

7. Contact us

The fastest way to reach us is our contact form. You can also email us at info [at] takumibaseball.com (replace [at] with @). Please include your order number. We reply within 1–2 business days.

Last updated: November 6, 2026